Utility workers cut the internet line on my road this week. For someone who was trying to work from home for a few days, this was problematic. My home office is quieter and designed by me to suit my own introverted needs for productivity. Plus, seemingly endless rain for a few days in a row caused flash flooding throughout the county, leaving me stranded high on my ridge top for a while.
I needed internet.
Luckily, the placement of a Verizon cell phone tower just down the road means I have great cell service so I was able to use my phone as a hot spot.
We make do.
Unfortunately, talking to the internet company’s customer service felt like communicating with a brick wall. The website claimed there was no outage in the neighborhood. Could they send a technician to my house sometime next week?
Sure. I guess. I’ll be happy to point them to the cut cable down the road, I said.
At which point, the lady reminded me that I may incur a service fee if they get here and find out the issue is on my end.
Well, I don’t think that’s a possibility given that the line is cut. Down. The. Road, I said.
And so on and on went the conversation. By the end, my patience was hanging by a thread but I refuse to be mean, rude or testy with any brave soul who works in customer service.
That person was doing her best within the confines of her training and whatever script she is supposed to follow to get me what I needed. The conversation ended in the standard way with her asking if there was anything else she could help with. Then she said this:
Please do me a favor and always put a smile on your face. May all the good things in life be yours.
What a lovely way to wish someone well and conclude a conversation.
It was a challenging day but the sentiment behind this statement and the fact she would say it kind of made my day in the most unexpected ways.
So, my friends, may all the good things in life be yours.
Have a great day, friends.
PS- A nice technician came yesterday and repaired the line! The neighborhood is up and running again!